The Urban Developer Support

Welcome to the Support Centre

Topics

  1. Account Management
    1. How can I change my email?
    2. I forgot my password. How can I reset it?
    3. How do I cancel my account?
  2. Memberships
    1. What is a TUD+ Membership and what does it include?
    2. If I do not become a TUD+ member, will I still be able to access The Urban Developer?
    3. How will I be charged for my membership?

Suggested forms

  • Membership, Billing and Payments in TUD Customer Service

    Select this options for billing inquiries (including invoice requests), payment processing issues or subscription changes and upgrades.

  • Cancel Membership in TUD Customer Service

    If you'd like to cancel your TUD+ Membership, please submit a request here.

  • Email Change Request in TUD Customer Service

    Change email

  • Other questions in TUD Customer Service

    Don't see what you're looking for? Select this option and we'll help you out.

Powered by Jira Service Management
{"xsrfToken":"f1fbe599b861f5f30e45d2151328623dbb37adf9_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c97e1a4b-71ec-432b-b15b-a2c09a614900/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTJlMmFiNi1mZjJmLTRhZWItYTRiZC01NzA5Y2M5NDE2Y2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5N2UxYTRiLTcxZWMtNDMyYi1iMTViLWEyYzA5YTYxNDkwMCI6WyJyZWFkIl19LCJleHAiOjE3NDM2NDA3MjUsIm5iZiI6MTc0MzY0MDEyNX0.TBgEdh1YubnRQCjen_0lk95hnUH_2UW8s3cfNenVCxI&client=e52e2ab6-ff2f-4aeb-a4bd-5709cc9416ca&mode=fit","logoId":"c97e1a4b-71ec-432b-b15b-a2c09a614900","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Centre","sharedPortalName":"The Urban Developer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Centre","sharedPortalName":"The Urban Developer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bbe99c04-c740-4100-84ba-826990432352/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTJlMmFiNi1mZjJmLTRhZWItYTRiZC01NzA5Y2M5NDE2Y2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiZTk5YzA0LWM3NDAtNDEwMC04NGJhLTgyNjk5MDQzMjM1MiI6WyJyZWFkIl19LCJleHAiOjE3NDM2NDA3MjUsIm5iZiI6MTc0MzY0MDEyNX0.sF3hi8sUFXboKlPu3SH7BE6bFQYOnxTZpnRxRTQHtIQ&client=e52e2ab6-ff2f-4aeb-a4bd-5709cc9416ca&height=300&mode=fit","bannerMediaApiFileId":"bbe99c04-c740-4100-84ba-826990432352","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=theurbandeveloper","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f1fbe599b861f5f30e45d2151328623dbb37adf9_lout","baseUrl":"https://external.support.theurbandeveloper.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://theurbandeveloper.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e52e2ab6-ff2f-4aeb-a4bd-5709cc9416ca","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ade97cdfe8b14465839e92295cb6a90b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}